FAQ
Buyer questions
The things buyers ask before their first order.
01How are wholesale prices calculated?
Category pages show the single-unit price. On each product page, choose a quantity to see the applicable discount and total. Shipping and availability are confirmed separately through WhatsApp.
02What are your minimum order quantities?
MOQ starts at 4 units for top-tier handbags and 12–24 units for footwear, neckwear and apparel. Mixed-brand orders are welcome; we consolidate cartons at no extra handling charge above 30 units.
03Can I request specific colourways and sizes?
Yes. Availability is confirmed on the reserve list. If a colourway is out of stock we will offer the closest match or place it on the next incoming batch.
04How do you handle authenticity and condition?
Every unit is inspected in-house against four checkpoints and graded, with a batch report attached to each shipment. Items that fail inspection never enter stock.
05What payment terms do you offer?
First orders are 30% deposit and 70% before dispatch. Repeat buyers can apply for net-15 terms after three settled orders. We accept bank transfer, Wise and USDT.
06How long does shipping take?
Express courier is 3–6 working days, air freight 5–9 days and sea LCL 24–38 days depending on port. Dispatch is typically within 48 hours of balance settlement.
07Do you supply retail-ready packaging?
Yes — dust bags, boxes, tissue and branded ribbons can be added to any order. Tell us your labelling requirements and we will quote the packing cost separately.
08Can I visit the showroom?
Buyers are welcome by appointment at our Hung Hom showroom in Hong Kong. We also run seasonal viewing weeks in Milan and Dubai — ask your account manager for dates.
FAQ
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Contact
Mon–Fri · 09:00–18:00 ET (United States)